Refund Policy

Due to the unique nature of the TCG industry, we do not accept returns. However, if you receive a damaged item or one that does not match its description, please contact us at info@goldenpandatcg.ca, and we will address the issue as soon as possible.

 

Cancellation Requests
Cancellation requests can be made prior to shipment, but please note that a 3% cancellation fee will apply. This fee covers the non-refundable payment processing charge incurred during the original transaction.

 

Pre-Order Policy
When you place an order for a Pre-Order or Back-Order item, all other items in your cart will be shipped together with the Pre-Order item. For example, if a Pre-Order item is scheduled to ship in one month, you will need to wait one month for all items in your cart to ship.

 

If you'd like your non-Pre-Order items shipped immediately, please place them in a separate cart and complete a separate order.

Please be aware of the following regarding Pre-Order and Back-Order purchases:

• Orders cannot be partially fulfilled or canceled.

• Your card or PayPal account will be charged immediately upon purchase.

• You may cancel your order before shipment, but a 3% cancellation fee will apply to cover the non-refundable payment processing charge from the original transaction.